TTBS Unveils ‘Smartflo’ –An Advanced Cloud Communication Suite

Tata Tele Business Services smartflo

In the wake of the global pandemic accelerating digital transformation of organizations in India, Tata Tele Business Services (TTBS) has unveiled Smartflo, a highly advanced and ultra-flexible cloud communication suite that empowers businesses to embrace flexible, seamless, and agile communication. The future-ready and innovative cloud communication suite has been created to support the current hybrid work environment. It enables hassle-free and smooth communication between the stakeholders, internally among employees as well as externally with clients and vendors across different touchpoints and platforms.

The new normal calls for business continuity amidst disruption, building an adaptive, agile & resilient organization, embracing fresh business models of harnessing talent & technology, and taking part in marketplaces with no boundaries. Each of these has become the main business imperatives. This is where advanced cloud communication technologies like Smartflo come into the picture.

Smartflo allows organizations to strengthen their engagement with clients via seamless communication, anywhere and anytime. It enables entrepreneurs to step beyond their cubicles and deliver better performance from anywhere. Setting up Smartflo is simple and quick as there are no installation charges and Capex investment. Smartflo offers a guaranteed uptime of 99.5% supported by TTBS  24X7 managed services and trust, thus ensuring smooth business continuity. These solutions are appealing for both the startup as well as small & large enterprises that need a multi-modal, multi-functional, affordable yet advanced cloud communication suite.

Sharing more information about the Smartflo, Vishal Rally, Senior Vice-President, Product & Marketing, Tata Teleservices reiterated, “Smartflo truly defines our vision of product innovation that empowers enterprises to Do Big. Smartflo is an anytime, anywhere, flexible suite of cloud communication solutions that optimizes connectivity, helps build operational resilience, and enables businesses to deliver better customer experiences across channels. Smartflo comes with enterprise-grade security and reliability and combines an uninterrupted flow of business communication with intelligent call routing and monitoring. It also offers on-demand scalability, which allows businesses to adapt quickly to changing business conditions.”

TTBS has witnessed a strong interest among customers for Smartflo suite and solutions across varied industry verticals such as IT/ITES, BFSI, Education, Manufacturing, Logistics, E-commerce, and Fintech. Smartflo features intelligent routing of customer calls, call sentiment analysis, voice to text conversion, quality checks via live call barge-ins, API integration with all enterprise applications, in-built security, and on-demand scalability without additional capital expenditure. Smartflo is ideal for businesses that want to work smart and deliver the best customer experiences.

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