Solutions to Keep Our Online Consumers Happy During the Pandemic

Online Consumers

The COVID-19 Pandemic has led businesses to decrease their in-store capacity significantly. Companies were hit with the perfect storm, as Covid-19 lockdowns funnelled more inquiries to call centres while also constraining the number of employees available to field them. People are lining up outside clothing stores, parlours, hospitals, offices or auto repair shops, as consumer waiting areas are closed to reduce the virus attack. People are anticipating longer and more frequently for a variety of services. Social distancing, while good for public well-being, is terrible for most online businesses. Foot…

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