Page 11 - ANNIVERSARY EDITION JULY 2021

Amarjeet Singh Manchanda
To Conclude Vice President, DC & Cloud Business -

iValue InfoSolutions

Change Management will be an

important aspect for defining the

success of Digital Transformation

The digital transformation journey Key aspects of Digital
has undoubtedly picked up Transformation
momentum in these pandemic There are 4 core pillars of digital
times. Businesses, governments, t r a n s f o r m a t i o n - ( i )
and citizens, all realized during the Communication infrastructure –
lockdown that this was going to be think of speed, resilience & cost, (ii)
Massive scale cloud/datacentre
a long-drawn war against Covid-19.
infrastructure, (iii) Cyber Security,
Surprisingly one of the earliest and finally (iv) AI & ML.
adopters we witnessed was the A very important aspect that
education sector and academia. All underscores all these pillars
regular schools & institutions have however is 'Change Management'. However, if one has to name a few
already successfully run a full While next-gen digital-natives are trends, I would place my bets on -
academic year through online born with a digital culture ingrained
engagement with students. Most in their hiring, operations, workflows [A] Continuous improvement in
businesses and corporates, in order etc., but for a traditional & legacy USER EXPERIENCE (you will end up
to keep their lights on, found business it calls for a cultural shift choosing one cab service over
compelling reasons for the 'work- f o r e m b r a c i n g a d i g i t a l
f r o m - h o m e ' r e g i m e f o r i t s transformation. The CXO cadres at another, a food delivery service over
employees. The Govt found digital these outfits carry an additional another, just based on your digital
ways to engage with citizens for and very important responsibility of experience).
successfully tracking the disease leading their organizations through
vectors using apps like 'Arogya a C h a n g e M a n a g e m e n t a s [B] Everything-as-a-Service – Only
Setu', and even publishing trackers. smoothly as possible. Most legacy Innovative 'Pay per Use' models will
businesses will be faced with a
The idea and scale of what already choice of 'transform or perish' in the thrive.
is proven to be a massive, record- foreseeable future.
setting Covid vaccination drive in [C] Big Data & Analytics - This will
India, would be unthinkable without Major trends witnessed play an unprecedentedly integral
the digitally delivered CoWIN We are rapidly transforming role in every decision making, right
service. Social distancing protocol ourselves from a traditional paper- from the digital demographics of
fuelled a humongous growth in the economy to an 'App-based' your potential buyers, and all the
volume of financial transactions economy. A niche start-up with an way to cyber-securing your
done digitally, and the list can just innovative idea can come around
go on. and hit you hard even before you business by correlating all your
realize it. DISRUPTION is the new possible threats, instead of dealing
normal, whether you like it or not. with each one in isolation.
Hence, INNOVATION and AGILITY are
July 2021 going to be two strong drivers over
the next few years.