You must be living under a rock if you haven’t come across the term ChatGPT.
That said, only a few people know the qualities this nifty tool holds and can achieve. The following article will guide you on the basics of ChatGPT and outline three universal benefits a business derives from using the tool.
What Is ChatGPT?
ChatGPT is an AI technology-driven tool that allows people to have human-like conversations with the chatbot via processing languages. It was created and launched by OpenAI, an AI and research company, in 2018 as GPT-1. The language model of the tool helps people with various tasks while answering the questions posed by its users. Its latest and most advanced version, ChatGPT-4, was launched on November 30, 2022.
ChatGPT runs on an OpenAI-created language model architecture called the Generative Pre-trained Transformer (GPT). According to OpenAI, the GPT in question used by ChatGPT has been revamped from a model in the GPT-3.5 series. The 3.5 version is available for free on OpenAI’s official website, but a subscription to ChatGPT Plus allows you access to ChatGPT with GPT-4, Open AI’s most advanced model.
Benefits Of Using ChatGPT
While there are many hues and cry as to whether ChatGPT is a boon or a bane to the world, a few universally applicable benefits of using this tool can help any business a long way, such as:
Handle Customer Service Like A Pro: Every business needs customer service to help its clients. Using ChatGPT would help serve as a customer support representative 24X7 as no human would be involved, and no timings will have to be adhered to by the clients. The bot can easily respond to frequently requested questions and offer instant client support.
Get Your Very Own Personal Assistant: Regular employees do not get personal assistants like top-level management do. Thus, Employees can use ChatGPT to create lists, presentations, data entry, etc. It can act as a personal assistant to the employees by providing administrative support without hiring one.
Handle Communication Effectively: A Business may employ ChatGPT to handle its communication effectively. The bot can be programmed to send personalized emails to clients, enhancing communication style and speed. The tool’s use would help the business improve its correspondence by managing and controlling emails and other sources of textual communication.
While these services may be availed for free on the OpenAI website, the latest version, i.e., ChatGPT-4, must be specifically purchased. It is uniquely designed to help businesses delegate small and menial tasks to the software, freeing up the employee’s time and assisting the business in functioning more smoothly. However, there are other advantages of using ChatGPT, specific to the industry/business one is involved in. While it may have a few limitations, as every technology tool does, its advantages outweigh the limitations and significantly help a business.