Sinch AB (publ), a leading global provider of cloud communications solutions for mobile customer engagement, recently announced that it has been recognized in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms, 2022.
“Through CPaaS messaging, Sinch makes it possible for businesses to reach people anywhere on virtually any channel,” said Oscar Werner, CEO of Sinch. “With applications like Chatlayer, we make it easy – with no tech resources needed, to automate their customer communication using AI chatbots and voice bots,” he explained.
Werner further reiterated, “Available to our Chatlayer customers are 600-plus direct connections with mobile network operators, leveraging the most popular messaging apps such as WhatsApp, Telegram, and Google Business messages. This ensures businesses can create conversational experiences on any channel they want anywhere in the world.”
Customers prefer continuous communication as they move across channels and different devices. Brands have a unique opportunity to deliver meaningful conversations through this platform. According to the company press release, businesses have seen 30-50% increased conversions, 20-80% cost reduction in customer care, and a 3X increase in NPS scores with these types of capabilities.
