Why is CXO taking over the role of CMO?

CXO taking over the role of CMO

In the previous five or six years, there has been a gigantic spotlight on client experience (CX). CX used to allude to client support. Today, CX has extended to incorporate each association the client has with any part of an association. This also incorporates the site, bundling of the item, the cycle the client experiences, client assistance previously, during, and after the deal, and substantially more. It’s beginning and end. Also, for most organizations, the idea of everything is overwhelming. In today’s world, the role of the Client Experience Officer…

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